At Webnovels AI, we stand behind our product and want you to be completely satisfied with your purchase. We offer a 14-day money-back guarantee for new customers, subject to the conditions outlined below and in accordance with Australian Consumer Law.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  1. Refund Request Window: Refund requests must be submitted within 14 days of your initial purchase or subscription start date, or within the applicable cooling-off period under Australian Consumer Law, whichever is longer.
  2. Usage Limit: You must have used the Webnovels AI tool for less than 5 uploaded translations. If you have uploaded and processed more than 5 translations, you may still be eligible for a refund under Australian Consumer Law if the product is faulty, not fit for purpose, or does not match the description.

Refund Process

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected] within the 14-day refund window or applicable cooling-off period.
  2. Provide your order or subscription details, including the date of purchase and any relevant information.
  3. Clearly state the reason for your refund request.
  4. Our support team will review your request and verify your eligibility based on the refund policy conditions and Australian Consumer Law.
  5. If your refund request is approved, we will process the refund and credit the original payment method within a reasonable timeframe, as required by Australian Consumer Law.

Please note that refunds are only applicable to the initial purchase or subscription fee. Any additional fees or charges incurred during the usage of Webnovels AI may be non-refundable, unless otherwise required by Australian Consumer Law.

Exceptions and Limitations

  • Refunds are not available for renewals or extensions of existing subscriptions, unless required by Australian Consumer Law.
  • If you have violated our Terms of Service or engaged in any fraudulent or abusive activities, your refund request may be denied.
  • Webnovels AI reserves the right to modify or discontinue this refund policy at any time without prior notice, subject to compliance with Australian Consumer Law.

Blocking Future Purchases

Please note that if you request and receive a refund after having used the Webnovels AI product, we reserve the right to block your email address or payment card from being used to make future purchases on our platform. This policy is in place to prevent abuse of our refund system.

By requesting a refund after using our product, you acknowledge and agree that Webnovels AI may, at its sole discretion, block your email and payment information to prohibit any subsequent purchases or subscriptions. This measure helps us protect our service and ensure a fair experience for all customers.

Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at [email protected]. We’re here to assist you and ensure a positive experience with our product.